Repairs to my home

We are here to help you keep your home in good condition and we have some key information to help with maintenance and some simple fixes. We can also offer help through our repairs service for customers.

Your home is made up of lots of different rooms, with a mix of appliances and technology, so we understand it can be confusing to understand who’s responsible for what.

Before you raise a repair, you can now check first whether it might be your responsibility to fix. We’ve made the tool simple to use thanks to clear room layouts and easy to identify symbols.

To report a new repair, please follow the steps below:

I'm a renter I'm an owner Independent Living

As a Shared Owner, Leaseholder or Freeholder you can find your repairs responsibilities in your Lease or Transfer Agreement. Within these documents you will be able to find confirmation of:

Your maintenance and repair responsibilities within your home.
Orbits maintenance and repair responsibilities
Whether or not you need to get our permission before carrying our alterations to your home
Allowing access for our contractor to carry out repairs.

Further information about Leasehold property can be found here and for Shared ownership here

Alternatively please contact us.